TERMS & CONDITIONS

What You See Is What You Get

www.pmfgh.com has made every effort to display the precious minerals as accurately as possible. Most products have been described with sizes, shapes and colour. However, we are aware that colours and images vary slightly according to the monitor they are viewed on. In most cases, the only surprise is that the diamond specimens are far more dazzling in real life than the pixels of the monitor allow us to show!

www.pmfgh.com accepts most credit and debit cards, including Visa, Mastercard, Discover and American Express. If you are shopping outside Ghana, your credit card company will automatically convert the transaction to your local currency Precious Minerals From Ghana Ltd reserve the right to decline any orders that do not pass the Address Verification System in full, including a working land line telephone number, in certain circumstances a mobile number will be accepted. In this case customers may be asked to submit a recent bank statement or personal utility bill to confirm the name address and postcode submitted as their invoice address . This information will be treated with the utmost confidentiality. If an order is declined the customer will be asked to apply for a refund through their own credit card bank. Due to the proliferation of credit card fraud and under certain circumstances, we now offer an alternative method of payment via money transfer, Western Union or Moneygram or via wire transfer when the order is above $10,000. In this case the order will be fully refunded and the order will only be processed once the funds have reached our bank. These arrangements are made on an individual basis. Should there be an error in the description or price of goods in the catalogue, www.pmfgh.com reserves the right to supply goods at the correct price.

Our online payment is very secure

We know of no documented case of credit card fraud using our shopping system over the internet. This is because. When you place your order our secure server software encrypts all your personal information - including card number, name and address. This encryption process takes all the characters you enter and converts them into bits of code, which can then be safely transmitted over the internet.

Collection of payment on our behalf by our partner SHIPTOANYPLACE courier service.

We have a partnership with SHIPTOANYPLACE ( www.shiptoanyplace.net ) courier service in which they represent us in allowing our international customers to assay the products they have ordered to be sure that, they are receiving what they ordered on our website before they make payment to our bank by wire transfer if the order is above $10,000 or in cash to the delivery man if the order is below $10,000. This is the only certain way, our international customers can be sure they are getting what they ordered.

Privacy Policy

Precious Minerals From Ghana Ltd is committed to protecting your privacy. To this end, we do not sell, loan, or rent any identifiable information regarding our customers to any *third party. Our company policy is consistent with and abides by the Ghana Data Protection Acts 1990 and 1998. The following is a summary of the various ways we treat the information you provide us with. Precious Minerals From Ghana Ltd will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. We use the following information essentially to tailor/personalise your shopping time by using your purchases/details to help us with product selection. We aim to achieve a timely and personal approach in any communications with you. We consistently monitor customer traffic patterns and site usage to aid development and progression of the on-line shop. We require contact details (phone/e-mail), so we can contact you if there are any problems with your order or to respond to any queries. We may share non-personal summary info regarding our customers/sales/traffic etc. with partners or other third parties, but we do not share any information at the individual customer level. You may have read about "cookies," nuggets of information that are placed by a Web site in a storage place on your own computer. Precious Minerals From Ghana Ltd use cookies to track usage patterns on our site. However, our cookies do not contain any personally identifying information. If you don't like cookies, your Web browser probably includes an option that allows you not to accept them. While your individual information is protected as outlined above, we do, however, reserve the right to use aggregated, anonymous data about our users as a group.

Returns Policy

www.pmfgh.com endeavours to supply the highest quality goods and service and operates a simple returns policy. We offer a 10-Day "No Quibble Guarantee". If any item is not to your liking, simply return it to us at: Precious Minerals From Ghana Ltd Ltd, 451 Hill St, Kanda-Accra,Ghana 00233. If you are outside that time limit, subject to items being returned in mint condition, you will be offered a Credit Note for the value of the goods. This can be redeemed at any time over the following three months, simply by calling the Sales Team on 00233-242-214848. When returning goods, it will speed up the process enormously if you remember to include your name/address, and where possible, your order number. Any items returned should not have been used. Please send items back via recorded delivery for your own proof of delivery, as the Company cannot take responsibility for items lost in transit. This postage cost is not reimbursed. Once we receive the goods, we will then refund your card or allow you to exchange the items for something else. Refunds after 10 days from the date of dispatch are at the discretion of Precious Minerals From Ghana Ltd. By placing an order, you agree to the terms above. Your statutory rights are not affected.